We will be greatly expanding our online support for our platform users. We will be integrating a knowledge center, FAQ's and an AI chatbot very soon. For our early adopters, we appreciate you! Our Admin Portal that is available to you has an extensive Help section, that will certainly answer most if not all your questions.

As always you can reach out to us and get any questions answered or request information by contacting us as below. Our office hours are 9am to 5pm Mon to Fri excluding public holidays. After business hours, feel free to send an email, and most times we do respond quickly.

• Email: support@snappod.co.za
• WhatsApp: +27 766058394
• Mobile: +27 766058394

App Support

We appreciate your business, and are here to help with any app related support questions. Common resolutions to app usage issues are listed below.

• I'm getting an Invalid Association message
  This is when you have entered an invalid mobile number and connect key. The app cannot authenticate your access. If you are getting this message on the loading page, it means that your organisation has revoked your access. Please verify your mobile number and connect key is correct when onboarding.
• I'm getting an Access Denied screen
  Seems like the organisation you linked to with your mobile number and connect key has revoked your access. The app will prompt you to Re-Onboard, you can get in touch with the organisations Administrator and get a new connect key or request to be activated again.
• I'm getting a No Internet notice or screen
  SnaPOD requires an active internet connection to work. You can check if you are connected to the internet and try again. It might be you are on a very slow connection or no connection at all.
• I'm getting a Sockets Connection Failed
  Sometimes on mobile devices, the signal or WiFi drops and cannot resolve our servers. You can close the app and try a few minutes later or set your mobile to Flight Mode ON then a few seconds later switch Flight Mode OFF and try again.
• The app is asking for permissions
  We respect your privacy, and our app will ask you to give it permissions to use your camera, GPS location or to access your media.

Admin Portal Support

We tried to make administering your organisation as easy as possible. As always we are trying to improve every day.
If you need to know how a feature works or have a question on the workflow, our admin portal has a good Help section, explore the content and if you still require help, you can always reach out to our support.